Privacy

The short version

We collect as little as we can. This site has no analytics and no tracking. If you write to us, we get what you typed and use it to reply. If you call a business that uses one of our automated phone lines, the call is recorded for that business, and this page tells you who can hear it, how long it is kept and how to say no. If you become a client, what you share with us is covered by the written agreement we both sign. We never sell anyone’s information.

1. If you visit this site

No analytics, no tracking. Today this site runs no analytics script, sets no advertising cookies, and carries no social-media pixel or advertising tag. If that ever changes, this page will say so first, and the date above will change with it.

Writing to us. The contact page composes an email in your own mail app. Nothing you type is stored on this website. What reaches us is the email you choose to send: usually your name, your email address, your phone number if you include it, the time you picked, and your message.

Hosting records. Like every website, ours runs on a hosting service that keeps basic technical records of visits (the address a request came from, the page, the time) so the site stays secure and running. We do not use those records to identify you, and we only look at them if something breaks.

2. If you call a business that uses our automated line

Some businesses we work with have an automated line that answers when the owner cannot get to the phone. When you call one, the line answers in that business’s name and, at the start of the call, tells you that it is an automated assistant and that the call is recorded. The line and its records belong to that business; we set it up and, for most, run it for them. The Automated calls page has the whole picture. In short:

• What is collected. A recording of the call, a written summary of it for the owner, and the details you give: your name, your address, what you need, the time you pick, and an email address for your confirmation.
• What it is for. Answering your call, booking your time, confirming it to you and to the business, and letting the owner hear or read what was said. Nothing else.
• Who can hear it. The business you called. Delvo Digital, as the business’s provider, when we set the line up or fix it. The voice service that carries the call, which acts for the business and is barred by its terms from using recordings or details for its own purposes, including training its models.
• How long it is kept. Recordings are kept for the number of days the business chose in its agreement with us, then deleted. The business can tell you its period.
• Your choices. If you do not want to be recorded, hang up and reach the business another way; the owner’s own number and email still work. You can ask the business to delete your recording and your details, and it can ask us to do it for them.

3. If you are a client

If you hire us, we hold what we need to do the work: your contact details, the facts about your business that you approve for your website and your phone line, your login to the client portal, the messages we exchange there, and your billing details, which are handled by our payment processor and never stored by us in full. All of it is covered by the written agreement we both sign, which says what we may do with it, that it stays yours, and that you get a complete export when we part ways.

4. What we never do

• We do not sell, rent or share anyone’s information for marketing.
• We do not advertise to you or follow you around the internet.
• We do not use callers’ recordings, summaries or details for anything but the call they came from.
• We do not send marketing messages to your phone, and the automated line never places outbound calls.

5. Who else handles it

A few services do work for us, on our instructions and for no purpose of their own: the company that hosts this site and our software, the voice service that carries automated calls, our email provider, and our payment processor for client billing. Each is bound to use what passes through it only to provide its service to us. We do not share information with anyone else unless the law requires it.

6. Your choices

Ask us what we have about you, ask us to correct it, ask us to delete it, or ask us to stop contacting you. One email to dominic@delvodigital.com does any of those, and we answer within 30 days. If your information came from a call to a business we serve, ask that business, or ask us and we will route it; the business decides, because the records are its own. California residents have these rights under state law. We extend the same courtesy to everyone, wherever they live, and we never treat anyone differently for using them.

7. Children

This site and our services are for businesses and adults. We do not knowingly collect information from anyone under 16. If you believe a child has sent us something, write to us and we will delete it.

8. Changes

If this page changes, the date above changes with it, and if a change affects what we collect or why, we will say so plainly at the top of the page.

9. Contact

Delvo Digital, Northern California. dominic@delvodigital.com.